Refund & RETURN
POLICY
Consumer Guarantees under the Australian Consumer Law (ACL):
Airtight Fridge Seal is dedicated to ensuring customer satisfaction and upholding the rights granted by the Australian Consumer Law (ACL). As such, we provide the following guarantees:
- Goods Quality: Our goods are guaranteed to be free from defects and to be of acceptable quality as defined by the ACL.
- Service Standards: Services provided by Airtight Fridge Seal are carried out with care and skill, meeting the standards set by the ACL.
Under the ACL, you are entitled to the following remedies:
- Replacement or refund for a major failure.
- Repair or replacement if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally extend for a reasonable period, considering factors such as the product’s cost and quality.
7-Day Return Policy:
In addition to the rights granted by the ACL, Airtight Fridge Seal offers a 7-day return policy for customers who wish to return products for reasons unrelated to faults or defects.
Within 7 days of receipt, you may return the product for a refund or exchange, provided that:
- The product is in its original condition and packaging.
- Proof of purchase is provided.
Please note that the 7-day return policy does not apply to specially ordered products, modified products, or products used contrary to manufacturer’s instructions.
Initiating a Return:
To initiate a return under either the Consumer Guarantees or the 7-Day Return Policy, please contact Airtight Fridge Seal at:
- Email: airtightseals@gmail.com
- Phone: 1300517517 or 0436447325
You will be required to provide proof of purchase, and our team will assist you promptly and fairly in processing your return.