Refund & RETURN
POLICY

Consumer Guarantees under the Australian Consumer Law (ACL):

Airtight Fridge Seal is dedicated to ensuring customer satisfaction and upholding the rights granted by the Australian Consumer Law (ACL). As such, we provide the following guarantees:

  1. Goods Quality: Our goods are guaranteed to be free from defects and to be of acceptable quality as defined by the ACL.
  2. Service Standards: Services provided by Airtight Fridge Seal are carried out with care and skill, meeting the standards set by the ACL.

Under the ACL, you are entitled to the following remedies:

  • Replacement or refund for a major failure.
  • Repair or replacement if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally extend for a reasonable period, considering factors such as the product’s cost and quality.

7-Day Return Policy:

In addition to the rights granted by the ACL, Airtight Fridge Seal offers a 7-day return policy for customers who wish to return products for reasons unrelated to faults or defects.

Within 7 days of receipt, you may return the product for a refund or exchange, provided that:

  • The product is in its original condition and packaging.
  • Proof of purchase is provided.

Please note that the 7-day return policy does not apply to specially ordered products, modified products, or products used contrary to manufacturer’s instructions.

Initiating a Return:

To initiate a return under either the Consumer Guarantees or the 7-Day Return Policy, please contact Airtight Fridge Seal at:

You will be required to provide proof of purchase, and our team will assist you promptly and fairly in processing your return.

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